Description

In 2023 LSEG expands its organizational footprint in Gdynia growing its sales teams locally. We're currently establishing the team of Customer Success Managers that will have direct exposure to our clients. This role requires very good language skills - English and French.The Associate Customer Success Manager (CSM) is a post-sales role which drives commercial value creation. Our CSMs learn to understand how the clients use LSEG solutions purchased to later ensure that clients retain the products they subscribed to and extend our services. CSMs cooperate with Account Managers to set up a win-win strategy to become a customer's partner of choice.The local team will be coordinating and organizing remote interactions for a client portfolio, delivering targeted communication via videos, newsletters, tips and tricks, or setting up initial or more complex client engagement on a specific asset class. In this position you will learn a lot and support our clients on Investment Solutions;
Wealth Management and Banking. Comprehensive training on the financial knowledge will be provided. CORE RESPONSIBILITIES:Work closely with customers to help them use LSEG products efficiently and optimallyProvide clients with additional learning on LSEG solutions by utilising digital learning materials, on-demand videos and academy classesEducate customers on LSEG products and content functionality to increase product usage on client’s endAnalyse product usage information with focus on “at risk” customers to mitigate cancellations and identify value optimization opportunitiesCollect customer experience feedback and share with relevant teams internally to support implementation of content or functionality changesDevelop and implement retention strategies as part of the customer's success plan, in partnership with Account ManagersIdentify and investigate opportunities to raise to Account Manager for action and share insights to support the sales process80% of time customer facing (virtual)

Requirements

Very good English and French skills (both spoken and written) to handle the communication with clientsStrong interpersonal and presentation skills to efficiently balance multiple client interactionsStrong customer service skills to build trust and positive relationsProblem solving approach when facing ambitious questions from clientsAbility and eagerness to learn and grow in the customer facing positionMaster’s degree in financial Markets, Economics, Business or an equivalent experience

Offer

YOUR PACKAGE WHEN JOINING GDYNIA TEAM:Wellbeing: monthly wellness allowance and employee assistance programHealthcare: private medical care with Medicover, premium package fully covered by employerFuture: corporate pension plan supported by Fidelity International with additional 5% of base salary to invest in selected fundsRecognition: promoting appreciation culture through global Reward and Recognition platformReferral: Bonus between 8,000 to 10,000 PLN for successful recommendation of a new colleagueDevelopment: e-learning platform, a range of workshops and international projectsOnboarding: structured training and buddy supportInformation: access to real-time economic data through our flagship products Eikon and WorkspaceDiversity: inclusive culture with colleagues from over 40 countries with various age, gender, race and beliefsCharity: 2 additional days off for voluntary jobsOffice: chill-out room with video games, massage chairs, and table tennis tableActivities: sport teams and social events to join