IT production support analyst M/F

CACEIS is the asset servicing banking group of Crédit Agricole and Santander dedicated to asset managers, insurance companies, pension funds, banks, private equity and real estate funds, brokers and corporate clients.

As part of its growth, CACEIS is looking for IT production support analyst to support its follow the sun operations in Canada on many business areas (Fund services & administration, Custody & Cash Clearing)

IT production analyst will work side by side with the business support areas as well as their IT Lines headquarters (in Paris and Luxemburg for some). They will often interact with the quality-of-service team (in charge of the overall production stability) as well as infrastructure & service providers and also data feeding vendors.

Main responsibilities:

• Support business operations area on functional issues raised on their areas by improving or performing systems configurations in order to resolve them with the help of the necessary providers / vendors or IT teams.
• Quality and support to solve technical incidents (Minor and major incident) for infrastructure support- and the related providers. All of it in accordance with group processes and procedures.
• Monitor, analyze and reports root cause of system/ production disruption and include recommendations to prevent the reoccurrence of glitches and defects with the help of the necessary providers / vendors or IT teams.
• Monitor and test functionally the applications perimeter used in the business area.
• Keep communication and information up to date to their business users and also other IT teams as well as operational risk (through the major incident process)
• Be aware and participate to change management/release planning to follow on a day to day / week to week basis any possible disruptions of production on given perimeter.
• Coordination of testing and sanity checks during weekend changes and releases as well as daily IT operational checks.
• Enrich procedures & documentation about production issues and resolved case. Keep processes around production support at his best possible efficiency.

Télétravail : hybride

• Date de prise de fonction

  15/09/2026

  Poste avec management

  Non

  Niveau d'étude minimum

  Bac + 3 / L3

  Formation / Spécialisation

  • Bachelor's or master degree in information technology, engineering, or finance/Banking industry (with a strong IT appetite)
  • Certification (ITIL is a +)

  • Junior : 0-2 years of experience working either in IT service management, or a similar role (technical help desk, Incident management)
  • Experienced: 2-6 years of experience working either in IT service management with ability to quickly acquire a functional or technical understanding.
  • Senior: > 6years of experience working in IT service management /Infrastructure or as IT Business analyst.

  For all levels Experience in Finance, banking or insurance industry is preferred.

  Niveau d'expérience minimum

  3 - 5 ans

  Compétences recherchées

  • Excellent people skills and ability to collaborate inter teams and several providers
  • Strong problem solving, analytical, and time management skills as well as resistant to pressure.
  • Strong written and oral communication skills.

  Outils informatiques

  • Strong IT background (either in applicative development or in infrastructure area)
  • Understand or experience in datafeeding: MQ, FTPs,
  • Understand or experience in SQL (preferably Oracle): Standard query like select or update
  • Understand or experience in IT incident and problem management procedures of a defined perimeter (preferably in banking/finance or insurance)
  • Strong knowledge (& reporting) of IT ticketing system like Remedy, Service Now and Jira

  Langues

  English

• CACEIS est un établissement bancaire, filiale du groupe Crédit Agricole, spécialisé dans les services financiers aux sociétés de gestion et investisseurs institutionnels.

  Présent en Europe, en Amérique du Nord, en Amérique du Sud et en Asie, CACEIS propose une gamme complète de produits et services : exécution, compensation, change, prêt-emprunt de titres, conservation d'actifs, banque dépositaire et administration de fonds, support à la distribution des fonds, solutions de middle-Office et services aux émetteurs.
  CACEIS est un consolidateur du marché européen de l'asset servicing et affiche une activité en croissance régulière. Le Groupe détient près de 5 300 milliards d'euros d'actifs en conservation et près de 3 400 milliards d'euros d'encours sous administration (chiffres au 31 décembre 2024).
  En agissant chaque jour dans l'intérêt de la société, nous sommes un groupe engagé en faveur des diversités et de l'inclusion et plaçons l'humain au cœur de toutes nos transformations. Tous nos postes sont ouverts aux personnes en situation de handicap.