Sales Specialist - Order Management / Spécialiste Gestion des Commandes

Sales Specialist position managing customer orders and ensuring timely execution while maintaining client satisfaction. The role involves coordinating with commercial, logistics, financial, and customer service teams to drive operational efficiency.

Responsibilities

• Manage and track customer orders to ensure timely processing aligned with client expectations
• Develop product and process knowledge to support commercial performance
• Coordinate with cross-functional teams to ensure efficient order execution
• Handle routine requests and operational issues using established procedures
• Maintain clear communication with clients regarding order status and delivery timelines

Requirements

• Experience in sales administration, customer service, or commercial support
• Proficiency with order management processes and business software systems
• Diploma level Bac+2 to Bac+3 or equivalent professional experience
• Professional English fluency (B2 level recommended) for international communications
• Strong organizational, communication, and coordination abilities
• Ability to manage multiple priorities simultaneously and adapt to changing deadlines
• Team-oriented mindset with customer service focus and problem-solving aptitude