Agent Fund Life Cycle and Client Experience Team Fr-Eng (M/F) - Luxembourg

Sofitex Talent Recruitment Fort d'une expérience de plus de 30 ans dans les Ressources Humaines, Sofitex est un réseau international de Travail Temporaire et de Placement en CDI. Sofitex fonde sa dynamique et son succès sur le professionnalisme de ses équipes, sa forte réactivité et sa proximité. For one of our clients, a financial institution located in Esch Belval, Sofitex Talent is currently looking for a Agent Fund Life Cycle & Client Experience Team (M/F) Mission: Agents of the Fund Life Cycle & Client Experience Team support the full operational lifecycle of investment funds and contribute to client- and investor-facing service quality. They perform a combination of production activities, oversight tasks, client governance support, digitalisation work, and cross-location collaboration with India. The position requires precision, reliability, strong communication, and a proactive mindset oriented toward continuous improvement. Agents report directly to the Manager of the FLC & Client Experience Team. Tasks and responsibilities: BAU Production & Operational Delivery (Fund Life Cycle + Investor Services) - Fund Life Cycle responsibilities include: • Creating and maintaining fund static data in internal systems (MFTA, RIS, EXP, FLC tools) • Executing Fund Life Cycle events including new launches, share class openings, mergers, migrations, liquidations, fee setup, and calendar updates • Ensuring daily BAU tasks are delivered on time and according to SLAs • Detecting and escalating anomalies in static data, fee setup, or calendar configurations Investor Services responsibilities include: • Handling investor and client queries with professionalism and timeliness • Managing dividends, trailer fees, investor reporting, and related controls • Ensuring investor-related data is accurate and consistent across systems Transversal support tasks include: • Producing KPI files, Quality Board indicators, and operational dashboards • Updating logs, checklists, trackers, and MS365 Lists Oversight, Quality Control & Risk Management (Lux + India) • Performing first- and second-level controls with up-to-date SOPs and checklists • Validating the completeness and accuracy of India deliverables • Reviewing KPIs, error logs, and control results to identify trends • Participating in monthly Learning-From-Errors routines and RCA exercises • Supporting internal/external audits with accurate documentation Client Experience & Client Governance Support • Supporting the production and validation of SLA KPI packs • Maintaining SLA repositories and ensuring documentation accuracy • Supporting Client Performance Review preparation and actions follow-up • Contributing to Due Diligence preparation, questionnaires, and visits • Ensuring clear, structured, client-oriented communication with stakeholders Cross-Location Collaboration (Lux ? India) • Participating in regular coordination calls with India • Providing clear instructions and procedural updates • Supporting training and onboarding of offshore colleagues • Ensuring timely and accurate offshore contributions (KPIs, controls, reporting) Digitalisation & Continuous Improvement (MS365, BI, Copilot) • Using MS365 tools (Lists, SharePoint, Planner, Teams) in daily work • Supporting Power BI dashboard validation and enhancement • Contributing to automation pilots and simplification initiatives • Keeping SOPs and documentation aligned with process changes Operational skills • Advanced level of French and English • Knowledge of Transfer Agency and Fund Distribution operations • Understanding of Fund Life Cycle processes and static data • Proficiency in MFTA, RIS, EXP, and internal FLC tools • Ability to prepare KPIs and operational dashboards • Proficiency with MS365 (Excel, Lists, SharePoint) • Basic understanding of Power BI • Willingness to use AI/Copilot and automation tools • Strong attention to data accuracy and consistency Behavioral skills • Strong team spirit and collaborative mindset • Client-oriented and professional communication • Accurate, reliable, and structured working attitude • Respect fo...

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