Support Engineer - IAM / Identity Governance (IT)
46k € a 60k €/anEstimé
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Ce poste exige une présence locale. Veuillez consulter les offres d'emploi similaires ci-dessous.
Contexte et objectifMission au sein d'une equipe Identity & Access Operations. Le perimetre couvre le support de niveau 2 des services IAM, le monitoring de plateformes et les operations courantes : mise en conformite, patching et changements de routine. Missions principales· Prendre en charge le support lie aux processus et outils d?Identity Governance.
- Coordonner et prioriser l?activite Support en respectant les SLA et les regles d?escalade.
- Analyser les incidents recurrents et mettre en place des plans d?actions.
- Accompagner les correspondants internes sur les processus, l?outillage et la formation.
- Maintenir les bases de connaissances L1 et les procedures operationnelles.
- Encadrer les profils moins seniors et assurer l?interface entre Operations, Engineering et support L1.
- Support IAM et troubleshooting de bout en bout.
- OKTA Identity Governance et Saviynt.
- Environnement : CyberArk, OKTA, Saviynt, Active Directory, Windows Server, Wallix, DigiCert.
- Anglais professionnel dans un environnement international.
- Capacite a combiner expertise technique, coordination operationnelle et relation avec les equipes Engineering / Support.
- Rigueur forte sur les SLA, la priorisation et les escalades.
L'offre d'emploi a été publiée il y a 18 heures
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