Deutsche Börse Group - IT Operations Officer

As an IT Operations Officer, you will be at the heart of our technical environment, ensuring the smooth and timely operation of our critical IT systems. Working in shifts from our Command Centre, you will be the first point of contact for production matters, playing a vital role in maintaining the availability and performance of our services. Your responsibilities You will watch for the production environment, Monitor batch processing on both Mainframe and distributed systems (Windows/Unix), and ensure all operations are completed within their deadlines. Act as the primary contact for production incidents. You will be responsible for ticket management (creation, follow-up) and lead escalation to the appropriate support teams to ensure rapid resolution. You will monitor and control all production processing, ensuring system availability and the successful execution of task jobs processing. Create, update, and maintain operational documentation, procedures (SOPs), and handover guides. You will actively participate in the continuous improvement of our processes, identifying opportunities for automation and optimization. Assist in maintaining our internal system management processes based on the ITIL framework, ensuring all documentation is accurate and up-to-date. IT ticket creation and follow-up according the ITIL framework ensuring high adherence to SLAs. Your profile You hold a degree in Computer Science or a related field. You have at least 2 years of experience in a similar IT operations, production support, or Command Centre role. You have good knowledge of Windows environments and scheduling tools (e.g., UC4/Automic, BMC TrueSight...). Knowledge of Unix/Linux is a strong asset. You are a dedicated team player but can also work independently to meet targets development. You are fluent in English and French, which are our primary working languages. German is considered a plus. You are willing to work in a 24/6 shift system, requesting high adaptability and flexibility Tracing its origins to 1585, Deutsche Börse Group has become one of the world's leading exchange organisations and an innovative market infrastructure provider. In this role, we provide investors, financial institutions and companies access to global capital markets. By creating trust in the markets of today and tomorrow we foster growth and contribute to the prosperity of future generations. Deutsche Börse Group is an international company, headquartered in Frankfurt/Main, Germany. With more than 6,700 employees, the company has a strong global presence for its customers all over the world, including Luxembourg, Prague, Chicago, London, Cork, New York and many other locations. Clearstream is a leading European supplier of post-trading services. The wholly owned subsidiary of Deutsche Börse ensures that cash and securities are promptly and effectively delivered between trading parties. Clearstream Luxembourg offers an international, diverse and inclusive working environment. There are numerous good reasons to work for us: high level of responsibility at an early stage, attractive benefits and a broad variety of career opportunities.