Head of Fraud Operations M/F/Mx

Trustpair stops vendor fraud before it happens. We're the automated vendor validation platform protecting 550+ enterprise companies worldwide. Since 2017, finance and procurement teams have used Trustpair to eliminate vendor fraud while reclaiming 90% of the time they once spent on manual checks.

As vendor fraud grows more sophisticated, we stay ahead by combining deep expertise in financial crime with cutting-edge technology. Our core product focuses on secure, reliable vendor account validation to wipe out fraud and boost efficiency.

Internally, teams across Trustpair use AI tools in their day-to-day work to automate repetitive tasks and unlock strategic insights that help us build and operate better. From day one, you’ll be encouraged and trained to integrate these tools into your workflow in a practical, hands-on way.

With offices in New York, Paris, London, and Milan, we're a diverse team united by a bias for action. We ship fast, learn from experiments, and tackle problems that matter: protecting billions in payments for companies worldwide. If you want to see your work make an immediate impact in financial security, Trustpair is built for you.

Learn more about how we use AI in our everyday work .  

About the role

Trustpair is hiring a Head of Fraud Operations to lead our Complementary Checks Operations department as it evolves into Fraud Operations. This is a global leadership role reporting to Cyrille, Chief Operating Officer .

You will lead approximately 30 teammates. This hands-on strategic role calls for rigorous execution, data-driven decision-making, empathetic people leadership, and deep curiosity about fraud . You will help Trustpair’s human expertise scale alongside its digital and AI-based capabilities.

This position is based in Paris and is onsite.

Main Mission

• Lead and scale Trustpair’s global Fraud Operations function while maintaining excellent service quality, security, processing speed, and cost efficiency.

• Transform frontline fraud knowledge, proprietary data, and industry insight into stronger fraud-detection expertise and inputs for Trustpair’s ML and AI models.

• Build a high-performing, transparent, and continuously improving team that strengthens both client trust and Trustpair’s product advantage.

What you'll do

Lead and scale global Fraud Operations

• Lead teams through three direct-report team leads, with accountability for internal employees and BPO colleagues.

• Set, cascade, track, and own the team’s objectives and operating metrics.

• Recruit, onboard, coach, and assess team leads, helping them strengthen day-to-day organization, process ownership, documentation, tool adoption, and delivery of strategic initiatives.

• Create a culture that combines high standards, subject-matter expertise, transparency, data awareness, psychological safety, and continuous improvement.

Own operational excellence, data, and automation

• Define, validate, and communicate the Fraud Operations roadmap, ensuring that priorities and resources align with Trustpair’s company strategy.

• Design scalable processes, documentation, controls, and quality-assurance practices that anticipate operational risks rather than reacting to them.

• Use quantitative models and other analytics tools to monitor performance, identify root causes, and turn data into practical actions.

• Deploy thoughtful automation and agentic AI use cases to improve quality, speed, scalability, and cost control.

Strengthen Trustpair’s fraud expertise

• Build best-in-class vendor-payment-fraud expertise by combining Trustpair’s proprietary data, real-world cases, industry practices, and emerging AI capabilities.

• Ensure that the techniques, patterns, and trends observed by frontline teams are structured, shared, and used across Trustpair to reinforce fraud-detection IP and product capabilities.

• Act as a subject-matter expert in occasional high-stakes client situations, explaining fraud attempts clearly and helping clients implement corrective measures.

Lead external and cross-functional partnerships

• Own the relationship with our BPO provider, including performance management, operating cadence, quality standards, contractual follow-up, and scalable capacity planning.

• Partner closely with Customer Success and Care on client needs, Product on anti-fraud and evaluation operations, Engineering on team tooling, and Sales on strategic POCs.

• Translate operational and fraud insights into clear recommendations for adjacent teams, contributing to both client acquisition and retention.

What’s in it for you

• At Trustpair, we see AI as a tool to save time, sharpen focus, and boost impact - whether you're already hands-on with AI or eager to learn, you’ll join a team that values and encourages AI-driven ways of working

• Lead and scale people, processes, tools, and AI-driven fraud detection.

• Embed frontline fraud expertise into Trustpair’s product and detection models.

• Guide a mature, high-performing team through its next growth phase.

• Apply AI and automation to operational and detection challenges.

• Collaborate across Product, Engineering, Customer Success, Customer Care, and Sales.

Why join Trustpair? A list of our perks here !

Must-Haves

• A Master’s degree from an engineering or business school.

• At least 7 years of operations experience in B2B SaaS, fintech, or payments, including successful experience managing an operations team.

• Empathetic, transparent, and performance-focused people leadership.

• Data-driven, translating metrics into priorities and improvement plans.

• Strong project management, from scoping through delivery and follow-up.

• Advanced Excel/Google Sheets modeling and BI/KPI tracking.

• Excellent organization, prioritization, judgment, autonomy, and escalation awareness.

• Practical, detail-oriented problem-solving with proactive risk management.

• Clear, influential communication across all audiences.

• Professional fluency in English.

• Curiosity about practical AI applications that improve business outcomes.

• Collaborative, adaptable, low-ego, and receptive to feedback.

Nice-to-Haves

• Managed BPO/outsourced operations, including SLAs, performance, capacity, quality, and contracts.

• KYC/AML, financial crime, or fraud experience in fintech or banking.

• Background in consulting, finance, analytics, or complex program management.

• Commercial acumen and confidence in high-stakes client discussions.

Recruitment Process

• Screening call with Céline, Chief People Officer — 30 minutes, virtual

• Experience interview with Cyrille, COO — 60 minutes, virtual

• Case study with Cyrille and Léa, Head of CC Ops — 60-minute on-site session

• Coffee fit with two future teammates — 30-minute conversation, on-site or virtual

• Cofounders interview with Alexandre — 45-minute interview, on-site or virtual.
  

Equal Opportunity Statement
Trustpair's policy is to provide equal employment opportunity in all of our employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category.
Applicants for all positions in Trustpair must be legally authorized to work in the country which they are applying for or be a citizen from Schengen / EU zone. The verification of employment eligibility will be required as a condition of hire.