Global Process Design Lead, Global Financial Solutions (m/f) - Luxembourg

On behalf of our client, an international Financial Services structure, we are looking for a: Global Process Design Lead, Global Financial Solutions (m/f) Global Financial Solutions (\"GFS\") business unit is transforming from an office-led organisation into a globally integrated business. At present, core processes - accounting and reporting, company secretarial, directorships and payments - are operated locally, on a country-by-country basis, resulting in duplication, manual handoffs and inconsistent standards. GFS is seeking a Global Process Design Lead to move the business from fragmented, locally operated processes to a single standardised and automated global process set. Reporting into the Service Delivery & Process workstream of the Transformation Management Office, the role is responsible for designing the end-to-end target processes and the Global Process Ownership (GPO) model - the standards, key performance indicators, controls and handoffs that enable clients to receive a consistent service, to a consistent standard, wherever GFS delivers it, while regulated execution remains local. The role requires a process transformation specialist who designs the target process rather than incrementally improving the current one, with strong process expertise, the rigour to establish a single global standard, and the ability to transfer process ownership from local teams while maintaining delivery. This is a transformation and design role; the Global Process Design Lead designs the target processes and the GPO framework and hands them to the permanent Global Process Owners to operate. Key Responsibilities (but not limited to) • Design the end-to-end target processes, covering current state, key issues, target state and the gap to be closed. • Remove duplication, handoffs and rework, and consolidate local variants into a single global process. • Identify automation and efficiency opportunities and quantify the associated benefits (FTE, cycle time, error rate). • Determine which processes require a Global Process Owner (accounting and reporting, company secretarial, directorships, payments). • Define the Global Process Owner role, including standards, key performance indicators, controls and handoffs. • Design the global-standard and local-execution split, and the associated exception route. • Align the process taxonomy with the GFS taxonomy and the Control Frameworks workstream. • Sequence the migration from fragmented to standardised processes on a process-by-process basis. • Chair the Global Process Owners working group and refer unresolved scope and centralise-versus-local decisions to workstream governance. Profile • A demonstrable record of standardising fragmented, country-by-country processes into a single global standard. • Expertise in end-to-end process design, mapping and re-engineering (Lean, Six Sigma or equivalent). • Experience identifying automation and efficiency opportunities and developing the supporting benefits case. • A working knowledge of automation and workflow tooling and its practical application. • Experience designing Global Process Ownership frameworks, including standards, KPIs, controls, handoffs and exception routes. • Experience in process taxonomy design. • Domain knowledge of SPV services: accounting and reporting, company secretarial, directorships and payments. • A transformation mindset, with a focus on redesigning rather than incrementally improving processes. • Strong analytical process expertise, with the ability to identify duplication, rework and manual workarounds. • Rigour in setting and maintaining standards and in managing local exceptions. • Systems thinki...

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