Group Director - Services & Customer Support F/H

THE COMPANY

ALSTEF GROUP is an established leader in the design, integration and maintenance of turnkey automated solutions for the airports, intralogistics and parcel handling markets. With a strong international presence, we are committed to the delivery of tailored and scalable solutions that enhance operational efficiency and meet our clients needs.

With over 1,000 employees spanning 18 countries, across 5 continents , this is a unique opportunity to become part of a culturally diverse, talented workforce dedicated to pushing the boundaries of technology and shaping the future of automated systems.

ABOUT THE ROLE

We are looking for a Group Director – Services & Customer Support, to define and deploy the global strategy, structure and performance model of our Services business across all regions and business lines (airport, intralogistics, parcel) .

You will define and lead the global Services strategy (maintenance, spare parts, small works, operations support and digital services), ensuring consistent excellence in service delivery and strong business growth across APAC, Americas and EMEA .

You will act as the global reference for Services , driving alignment between regions, improving performance, and strengthening long-term customer relationships .

Key Responsibilities:

Global Strategy & Offering

• Define and deploy the global Services strategy and go-to-market approach
• Structure the Services offering (maintenance, hotline, spare parts, retrofit & upgrades, operations support)
• Ensure Services are fully integrated into new project sales and lifecycle solutions
• Support key global customers across multiple regions and business lines

Performance & Operational Excellence

• Deploy global KPIs and performance dashboards (financial, operational, customer satisfaction)
• Standardize service processes, tools, costing and reporting models
• Drive continuous improvement in service delivery efficiency and quality
• Promote a 24/7 global support model and digital service capabilities

Regional Alignment & Leadership

• Support and align regional Service organizations (APAC, Americas, EMEA)
• Animate Service Directors and ensure consistent execution of Group standards
• Develop training, best practices and capability-building programs
• Influence organization design and strengthen collaboration across regions

Transformation & Innovation

• Lead the adoption of digital tools (IoT, AI, CMMS, customer portals)
• Promote innovation in service models and delivery methodologies
• Drive continuous improvement and transformation across the Services function

M&A & Strategic Support

• Act as Services expert in due diligence and integration of acquisitions
• Ensure alignment of acquired entities with Group Service standards and processes

ABOUT YOU

Fluent English is mandatory. French would be a plus.

Experience & Expertise

• Strong background in Services leadership and/or Sales & Operations leadership
• Experience in complex capital equipment or mission-critical systems environments
• Proven track record in developing long-term service activities and customer partnerships
• Experience in international and matrix organizations, with influence-based leadership
• Experience in automated material handling systems or industrial automation would be a strong advantage

Key Skills

You combine strategic thinking with strong execution capabilities and a KPI-driven mindset. Comfortable working in multicultural environments, you are able to align stakeholders across regions and functions while driving operational excellence and profitable growth.

You are also recognized for your ability to lead transformation, improve service performance and foster collaboration across international teams.

Personal Qualities

• Leadership and change management mindset
• Strong communication and stakeholder management skills
• Results-oriented, structured and collaborative approach
• Ability to work effectively across cultures and time zones

Location & International Scope

This position is based in Europe, with France considered a strong advantage . Possible office locations include Orléans, Paris CDG or Rennes.

The position therefore requires flexibility in working hours to accommodate international workshops and meetings across multiple time zones.

Regular international travel to key operational sites and regional teams (France, USA, Canada, India, Australia and New Zealand) will be part of the role .

WHAT'S ON OFFER ?

• Permanent full-time contract
• Executive status
• Competitive compensation package
• A strategic international leadership role with the opportunity to shape and drive the global Services vision of a fast-growing Group...

Réf: 69cf21be-bd86-4db5-b443-563d442aefe0