Client Solutions Specialist (French) | Braga, Portugal

About the Role

Are you passionate about delivering exceptional customer experiences and helping people find solutions with confidence? We are looking for a French-speaking Client Solutions Specialist to join a dynamic international team in Braga.

In this role, you will be the first point of contact for customers, providing professional support and ensuring a seamless experience with meal card services. If you enjoy problem-solving, communicating with people, and working in a fast-paced environment, this opportunity is for you.

Key Responsibilities

• Provide outstanding customer support via phone, email, and chat.
• Assist customers with meal card activation, account inquiries, balance checks, and transaction-related questions.
• Guide customers through product features and benefits while ensuring a positive customer experience.
• Resolve customer concerns efficiently and professionally.
• Accurately document interactions and maintain customer records using CRM systems.
• Collaborate with internal departments to investigate and resolve complex cases.
• Ensure compliance with company procedures and quality standards.

What We're Looking For

• Native or near-native French proficiency (C2 level).
• Previous experience in customer service, support, or a client-facing role is an advantage.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Comfortable working in a dynamic and fast-paced environment.
• Positive attitude with a genuine passion for helping customers.

What We Offer

• Permanent employment contract with long-term career stability.
• Hybrid working model offering flexibility and work-life balance.
• Competitive salary package including meal allowance and performance incentives.
• Comprehensive onboarding and training program.
• International and supportive work environment.
• Career development opportunities within a growing organization.
• Modern office facilities located in the vibrant city of Braga.

Why Join Us?

This is more than just a customer service role, it's an opportunity to build a rewarding career within an international company that values growth, collaboration, and excellence. You'll be part of a supportive team where your contributions are recognized, your development is encouraged, and your success matters.

If you're ready to take the next step in your career and make a real impact on customer experience, we'd love to hear from you. Apply today and become part of our growing team in Braga!