Moncler CRM DATA SPECIALIST - EMEA (CDD 6 mois) - F/M

Overview

CRM DATA SPECIALIST - EMEA

Fixed-term contract - Mid June/July to December 2026

As part of our dynamic EMEA Omnichannel Clienteling team, the CRM Data Specialist contributes to the implementation of the Clienteling Strategy and supports Moncler commercial performance.

This role manages day‑to‑day operational activities and plays a central role in communication with stores regarding CRM and Clienteling topics.

Your Impact

• Data Management

• Participate in setting CRM KPI targets at Area and Store level together with the Omnichannel & Client Performance Director, EMEA.
• Support the Omnichannel & Client Performance Director, in the EMEA rollout plan of new CRM functionalities and store openings.
• Monitor CRM KPIs, define action plans with Area and Store Managers, and share best practices.
• Oversee the rollout, enhancement and performance tracking of clienteling tools, ensuring proper adoption by store teams (Monclient, VIBE, etc.).
• Test new releases of the Monclient application and ensure ongoing maintenance.
• Train store teams and new managers on CRM functionalities in Monclient.
• Oversee database quality by monitoring user creation/deactivation, missing user information, duplicated clients, and unassigned clients.

• Client Insights

• Extract and analyze client data for studies requested by top management and internal teams, providing key learnings and recommendations.
• Identify and forecast trends based on data analyses and propose related action plans.

• Clienteling

• Monitor campaign performance and present key insights to management and stores.
• Produce monthly Clienteling reports (e.g., Wins) for management and stores.
• Benchmark market best practices in data collection, segmentation, and clienteling applications.

• Store Communication

• Act as the primary point of contact for stores on all CRM and clienteling-related topics.
• Ensure clear, consistent, and timely communication with store teams regarding CRM KPIs, tool updates, clienteling guidelines, and campaigns execution.
• Gather feedback from stores to identify pain points, needs, and opportunities for improvement in CRM processes and tools.
• Ensure store teams are fully supported during CRM campaigns

• Internal Communication for Clienteling Initiatives

• Prepare and distribute internal communication related to CRM and clienteling activities.
• Contribute to strengthening the clienteling culture across the region by promoting success stories, best practices, and key learnings.
• Coordinate with cross‑functional partners to ensure alignment on CRM and clienteling narratives.

Qualifications

• Around 2 years' experience in a similar role within the luxury retail industry.
• Strong passion for Luxury Retail and Client experience
• Advanced proficiency in Excel, with excellent data and analytical skills
• Autonomous, rigorous, dynamic, and proactive.
• Excellent communication and time‑management skills;
• Comfortable in a fast‑paced, growth-oriented environment.
• Fluent in English; French would be a plus.

Le Groupe Moncler est un employeur garantissant l'égalité des chances, ce qui signifie que nous ne pratiquons aucune discrimination fondée sur l'origine ethnique, la couleur de peau, la religion, l'état civil, l'âge, la nationalité, l'ascendance, toute forme de handicap ou de neurodivergence, l'état de santé, le sexe, l'identité ou l'expression de genre, ou l'orientation sexuelle. Nous célébrons la diversité et nous nous engageons à créer un environnement inclusif pour tous les employés.