Store Manager (m/f) - Permanent Contract

Store Manager opportunity — Balzac Paris arrives in Marylebone!

Founded in Paris, Balzac Paris is a B Corp certified brand championing la mode à la parisienne —chic, timeless, and cleverly twisty with our signature "Tradi-Barje" spirit (a creative blend of traditional elegance and bold, playful touches). Dedicated to eco-responsibility, we craft high-quality, sustainable pieces designed to last. As we expand internationally, we are thrilled to bring our vibrant universe to London with the opening of our new flagship store in Marylebone .

The Store Manager reports directly to the Retail Director.

RESPONSIBILITIES :

1 - STORE MANAGEMENT & ANIMATION

· Comply with procedures and strategies established by management

· Deliver an exceptional customer experience while adhering to sales process steps

· Manage external service providers operating within the boutique

· Propose and implement in-store activations and promotional events to exceed targets

· Uphold and protect brand image and standards

· Train and coach the team (sales pitch, procedures, collections, materials, etc.)

· Ensure top-tier boutique presentation standards (visual merchandising, dress code compliance, etc.)

· Maintain store cleanliness, upkeep, and communal areas

2 - BUSINESS & COMMERCIAL MANAGEMENT

· Monitor sales and financial KPIs

· Understand the boutique’s P&L and respect budget constraints

· Proactively develop action plans to achieve sales targets

· Process daily/weekly bank deposits

· Produce weekly performance reports and establish action plans to optimize results

3 - HUMAN CAPITAL & PEOPLE MANAGEMENT

· Manage FTEs (Full-Time Equivalents) and adapt staffing based on operational needs

· Optimize team scheduling to prevent under- or overstaffing (leave management and approval)

· Identify hiring needs and liaise with the HR department

· Conduct recruitment interviews, onboarding, and offboarding in coordination with HR

· Submit payroll variables within the deadlines specified by management

· Create and optimize staff schedules

· Conduct monthly 1-on-1 check-ins with team members and track progress

· Set team and individual performance objectives

· Conduct annual performance reviews within required deadlines

· Intervene and alert the HR department regarding behavioral issues or policy breaches

· Allocate and adjust retail staff based on Balzac Paris events, priorities, and boutique needs

4 - STOCK MANAGEMENT

· Ensure stock levels are maintained, delivery schedules are adhered to and product rotation runs smoothly

· Supervise rolling stock-takes

· Ensure the seamless operation of the « Kiosque » service (click & collect, repairs, hot stamping, etc…).

5 - MANAGEMENT

· Celebrate and embrace differences

· Support creative energy

· Cultivate employee engagement

· Share enthusiasm

· Unlocking the power of the collective

✨ Profile required:

• You are organized and possess excellent interpersonal skills. A true leader, you have a strong commercial drive, a results-oriented mindset, and a taste for teamwork.

• You have prior experience as a Store Manager within a high-end ready-to-wear brand.

REQUIRED SKILLS & QUALIFICATIONS :

Hard skills :

· Be familiar with and proficient in the following tools : Office Suite, Biron, Shopify…

· Managing and optimising stock

· Recruit and unite

· Mastering schedule management

· Mastering sales techniques

· Budget management and financial oversight 

Soft skills :

· Strong attention to detail and rigor

· Excellent organizational skills

· Proactivity

· Solution-oriented mindset

· Agility and adaptability

· Strong communication skills

· Leadership skills