Senior Data Analyst - Care

WE ARE BETCLIC ðBetclic, European leader in sports betting, is much more than just an online gaming site! Also offering Poker, Horse Racing and Casino games across various countries and continents, it is an inspiring and forward-thinking company: every day brings new challenges in a modern and dynamic environment.As an influential player in the tech industry, with strong and sustained growth over the years, we believe in innovation through diversity and inclusion and encourage everyone to reach their full potential.With our multicultural team, we provide an optimal, safe and responsible gaming experience, powered by cutting-edge technology.WHY JOIN US? ðAt Betclic, success comes from passionate and committed teams. Here’s why you’ll love working with us:ð¡ An international and creative environment, where every project is an opportunity to innovateð Hypergrowth, bringing new challenges and development opportunities every dayð¡ A healthy work-life balance: flexible remote work and workplace well-being are essential pillars for usð A unique and friendly atmosphere, with 1,300 employees across five countries and our headquarters in BordeauxAre you passionate about sports and tech? Join us and help shape the future of online gaming!#JoinBetclic #WeAreBetclicENTER THE GAMEYou will join the Data Analytics team, working alongside Data Science, Data Product Management, Product Analytics and Data Engineering.Our mission is to help Betclic make better decisions and unlock business value through data. You will join a team of more than 30 analysts working on a broad range of strategic and operational topics, from customer segmentation and marketing performance to product optimisation and predictive analytics.YOUR ROLE WITHIN BETCLICAs the first Data Analyst fully dedicated to Customer Care, you will become the department’s main analytics partner. You will define how data is used to measure performance, improve operations and identify new opportunities to enhance the customer experience.You will have a central role in building the Customer Care analytics vision, establishing effective ways of working with stakeholders and developing a clear, value-driven analytics roadmap.Your mission will be to:Build a strong partnership with Customer Care leaders and operational teams, developing a deep understanding of their objectives, constraints and operational challengesTranslate business questions into clearly defined analytical problems and provide stakeholders with the insights they need to make informed decisionsRedesign and implement the department’s performance measurement framework, including its key metrics, reporting standards and monitoring tools, in collaboration with Customer Care leadership and Data EngineeringProduce clear, robust and actionable analyses to improve operational efficiency, service quality and the overall customer experienceDrive the continuous improvement of the Customer Care chatbot by defining its success metrics, evaluating its performance and identifying opportunities to improve customer outcomes and operational impactIdentify and assess opportunities to automate and scale Customer Care processes, including the expected value, feasibility and operational implicationsExplore and frame new data products, and contribute to bringing the most valuable opportunities into production with Data Product, Data Science, Data Engineering and business teamsOwn and maintain a proactive Customer Care analytics roadmap, balancing immediate operational needs with longer-term transformation opportunitiesPromote analytical best practices and help stakeholders become more autonomous and confident in their use of dataWHO WE ARE LOOKING FOR?This role is suited to an experienced analyst who combines strong analytical skills with business judgement, autonomy and the ability to build trusted stakeholder relationships.You should apply if:You have at least three years of experience in Data Analytics or a comparable analytical roleYou have demonstrated your ability to turn complex data into clear recommendations that influenced business or operational decisionsYou are proficient in SQL and able to work autonomously across the full analytical process, from data exploration and validation to insight generation and communicationYou can structure ambiguous business problems, define an appropriate analytical approach and manage projects from initial framing through to deliveryYou combine analytical rigour with sound business judgement and focus on outcomes rather than outputsYou communicate clearly and can adapt the level of detail to senior leaders, operational teams and technical audiencesYou are comfortable challenging existing assumptions and constructively influencing stakeholdersYou can build effective relationships across multiple teams and establish credibility in a newly created analytical scopeYou are familiar with at least one data visualisation tool, preferably TableauYou are curious, proactive and comfortable operating in a fast-changing environmentYou hold a Master’s degree in statistics, data analytics or another relevant quantitative discipline, or have equivalent professional experienceBonus:Experience working with Customer Care, contact-centre operations or service-performance dataProficiency in Python or another programming languageFamiliarity with Git and version-control practicesWHAT CAN YOU EXPECT? ð 25 days of paid leave and 10 RTT daysð½️ A Ticket Restaurant card credited with 11 per day, with 6 per day funded by Betclicðº 100% health insurance coverage for you and your childrenð 50% reimbursement of public transport costs or an annual sustainable mobility allowance of 230 for commuting with sustainable transportð¡ A hybrid work modelð Access to a vast training catalogue, with opportunities for professional development every yearð Regular training in the skills you want to develop further, including machine learning, statistics, French and English classesð Extraordinary office spaces with a rooftop where you can enjoy sunny breaks with a view of the Cité du Vinð Internal events to liven up your daily lifeð️ On-site sports classes and organised tournaments, including Pilates, circuit training, boxing, yoga, futsal, padel and tennisð» Access to a state-of-the-art data stack, including Snowflake, Airflow, Git and Tableauð§ Complex challenges supported by well-structured data, thanks to our BI teamð² Vibrant analytical topics and the opportunity to imagine the future of online gamingPermanent contract, available immediately in Bordeauxð Betclic Group – 117 Quai de Bacalan, 33300 BordeauxHIRING PROCESSIf your application is selected, you will be contacted by Joe to complete an online technical test, followed by a 30-minute HR pre-qualificationNext, you will have a technical interview via video call, covering SQL, Python, statistics, probability, analytics and business senseYou will then have one week to complete an analytical use case and an AssessFirst test covering personality, motivations and reasoningAfter that, you will visit our offices to present your use case and meet Xavier, Head of Data Analytics and your future manager, alongside other Data team members and business stakeholdersDuring your visit to Bordeaux, you will also have a final HR interview, including a debrief on your AssessFirst testThe overall hiring process generally takes between four and six weeks. We aim to keep candidates informed throughout each stage.Full-Time