Director, Luxury Market Intelligence & Insights

We are growing! We are currently looking to hire a Director, Luxury Market Intelligence & Insights . About CXG: Founded in 2006, CXG is a global customer experience company uniquely positioned at the intersection of data-driven retail performance, customer experience transformation, and operational execution across 200+ luxury brands worldwide. The mission of our 270 collaborators is to help brands transform customer and employee experiences through tailored insights, strategy, and implementation. We are passionate about delivering impact. Our clients include the world's most admired luxury houses, and our solutions combine research, technology, and human expertise to elevate every customer interaction. We are looking for a thought leadership expert with the editorial vision to spot what matters next, the conviction to shape CXG's point of view, and the writing talent to make it influential across luxury retail, beauty and cosmetics, watches and jewellery, automotive, and hospitality. Context and role Reporting to the Chief of Staff, you will lead CXG's Thought Leadership and Market Intelligence functions. You will define the topics on which CXG should have a distinctive and credible point of view, turn CXG's proprietary data, expertise and market knowledge into original external content, and position the company ahead of emerging developments in customer experience, luxury and its priority verticals. This is a hands-on role: you will research, analyse, write and produce content yourself, while mobilising expertise and data from across the business. You will be accountable for ensuring that every publication presents a recognisable CXG angle rather than simply reporting market developments or repeating established industry views. You will manage one Market Intelligence team member. Thought Leadership Development - Define the thought leadership strategy and roadmap, including priority themes, target audiences, formats and a realistic publication calendar. - Drive and coordinate content creation across Practices, Solutions and Regions.

- Work closely with Practices, Regions and Solutions to: - Push: scan for trends and hot topics and ensure CXG has a voice and perspective, commenting regularly on these subjects. - Pull: identify and collect new ideas and proposed topics from the relevant stakeholders, prioritise and incorporate them into the thought leadership roadmap. - Use market intelligence, CXG's proprietary data, internal expertise and client-facing insights to identify emerging topics early, develop a clear CXG point of view and decide where CXG can make a credible contribution to the conversation. - Research, interview internal experts, write and edit articles, perspectives and other thought leadership content directly. Challenge generic claims and ensure each piece advances a clear argument and is supported by credible evidence. - Ensure that analysis is methodologically sound, appropriately contextualised and presented without compromising client confidentiality. - Develop topics that connect expertise across Practices and Regions, while reflecting relevant differences between markets. Thought Leadership Communication - Ensure relevant thought leadership pieces (e. g. , perspectives, publications) are disseminated on a periodic basis. - Work with Marketing on the publication, distribution and promotion of content, while retaining ownership of the editorial strategy, substance, quality and consistency of CXG's point of view. In addition, collaborate with Marketing to maximise impact by communicating through the channels relevant to each market. - Track the reach, engagement and qualitative response generated by CXG's thought leadership, as well as relevant business enquiries influenced by published content. Use the findings to refine the roadmap.