Field Service Engineer (m/f/d) - Characterization - North-East France

Anton Paar is a global leader in high-precision measurement instruments and laboratory solutions . Driven by innovation and a strong commitment to quality, we support customers across a wide range of industries, including pharmaceuticals, chemicals, food and beverage, materials science , and many other advanced sectors.

To strengthen our Service – Characterization team in France , we are looking for a Field Service Engineer (m/f/d) to cover the North-East region of France .

You will play a key role in customer satisfaction , providing high-level technical support, maintenance, troubleshooting, and service directly at customer sites.

Job Description

Location: North-East France – ideally based in the Oise department (60)
Full-time – Permanent position
Field-based position – Remote work possible

Territory :

The position mainly covers the following departments:

02 – 08 – 21 – 25 – 39 – 51 – 54 – 57 – 58 – 59 – 60 – 62 – 67 – 68 – 70 – 71 – 77 – 80 – 89

Candidates based in the Oise department (60) or nearby are preferred , in order to facilitate travel throughout the territory.

As part of the Service – Characterization team , and in accordance with Anton Paar's standards and procedures, your main responsibilities will include:

Technical Support & Field Service :

• Provide technical support to customers by phone, email, and directly on site.
• Install and commission instruments at customer sites.
• Perform troubleshooting, maintenance, and repairs on site or in the workshop.
• Diagnose equipment issues and identify appropriate technical solutions.
• Prepare the technical information required for repair quotations.
• Plan and carry out preventive maintenance in accordance with Anton Paar standards.
• Perform the required checks, calibrations, and inspections on equipment.

Service Follow-up & Quality :

• Record and update service activities, reports, and follow-up actions in the CRM.
• Ensure accurate follow-up of interventions and maintain a high level of customer satisfaction.
• Ensure that service tools and instruments are available, compliant, and properly maintained.
• Manage service spare parts and your personal stock of tools and equipment.

Internal Collaboration & Support :

• Work closely with Application, Product Management, Sales, Marketing, and Administration teams .
• Identify and communicate opportunities for equipment replacement, upgrades, or renewal to the Sales team.
• Participate in technical training programs covering Anton Paar product ranges.
• Participate in telephone support according to the internal schedule.
• Occasionally provide backup support for other Field Service Engineers across France.

Qualifications

• Technical or scientific qualification of at least Bac +2 level or equivalent .
• Minimum 3 years of experience in maintenance, field service, customer support, or technical equipment repair.
• Experience with scientific instrumentation or laboratory equipment would be a strong advantage.
• Experience working directly with customers.
• Strong technical troubleshooting and analytical skills.
• Ability to work independently, with a high level of accuracy and organization.
• Excellent interpersonal skills and a strong customer-service mindset.
• Ability to efficiently organize travel and service activities.
• Professional proficiency in English , both written and spoken.
• Valid driving licence.
• Willingness to travel frequently throughout the North-East region of France .
• Candidates based in the Oise department (60) or nearby are preferred.

Tools Used :

• SAP ERP & SAP CRM
• Microsoft Office / Outlook
• Anton Paar internal service management and reporting tools

Additional Information

By joining Anton Paar France, you will benefit from:

• A full-time permanent position within an international company recognized for its technological expertise.
• An autonomous and varied role with direct customer interaction.
• Comprehensive technical training on our instruments and technologies.
• Continuous professional development and training programs.
• A company car .
• Company health insurance .
• All tools and equipment required to perform your duties.
• An international, technical, and collaborative working environment.

At Anton Paar France , we value diversity and are committed to fostering an inclusive working environment. This position is open to all applicants, including people with disabilities, based on equal

qualifications