Customer Support Agent

About the role:

We are looking for an experienced Customer Support agent to join our fast-growing Customer Support team. Customers mean everything to us! Everyday you’ll be representing Monese and communicating to many of our million customers via phone, email and in-app chat. Expect a constant flow of quick-fire interactions plus longer troubleshooting queries. This is a Customer Support team that is central to the Monese product. What you see and experience from our customers has an impact on how the Monese product changes over time - you and a customer you speak with could dramatically influence our entire product! We have to balance a fine line between compliance and customer experience, putting the challenge back into customer support.

What you’ll be doing:

• Providing our customers a mind-blowing Monese customer experience.
• Providing top-level customer support with our own Monese style through phone, email, and in-app chat.
• Be the voice of our customers: raise their concerns and feedback to our product and engineering teams.

What we are looking for:

• At least 1 year of experience in customer support/call centers (tech or financial/banking environment is a plus).
• Fluent English, both written and spoken.
• Excellent communication skills.
• Quick learner and independent problem-solver.
• Driven, self-motivated, and highly flexible team player.
• Efficient, empathetic, patient, and positive.

What benefits we offer:

• Ample opportunity for personal growth at one of the leading tech startups in Europe
• A flat structure with open communication where everyone has a voice
• High degree of autonomy in a motivated and talented international team
• A stack of modern technologies
• Generous stock options and competitive salary
• Learning and development support scheme
• Working from home flexibility
• Working abroad
• Enhanced sick days, voluntary day, days off for a wedding and more
• Monese VIP account