Dutch-Speaking Customer Service Sales Representative

Présentation de l'entreprise

A recruiter without borders, I support a wide range of companies with their hiring needs, across diverse roles in France, Portugal and throughout Europe.

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Recruteuse sans frontières, j’accompagne une grande variété d’entreprises dans leurs recrutements, sur des postes variés en France, au Portugal et partout en Europe.

Présentation du poste

I partnering with a global technology and services leader to recruit a Dutch-speaking Customer Service Sales Representative for their team in Barcelona, Spain (On-site). This is a fantastic opportunity for individuals who excel in customer support, sales, and technology, and want to work with some of the world’s most recognized brands.

If you’re passionate about customer engagement and sales, this role is for you!

Your Role

• Customer Support & Sales: Handle inbound queries (calls, emails, chat, and tasks) related to post-sales customer requests.

• Fast & Effective Responses: Provide quick and accurate solutions to customer inquiries.

• Outbound Engagement: Conduct outbound calls when necessary, coordinating with customers and internal business units to resolve issues.

• Sales & Upselling: Generate quotes and follow up with a cross-selling and up-selling approach while maintaining a service-oriented attitude.

• Product Knowledge: Maintain an in-depth understanding of the company’s product portfolio and post-sales processes.

• Order & Claims Management: Manage post-sales tasks such as order cancellations, claims, refunds, delivery tracking, and escalations, using tools like CRM & Order Status Suite.

Your Qualifications

• Language Proficiency: Bilingual or proficient in Dutch and fluent in English.

• Experience: Minimum 1 year of relevant experience in customer service or sales.

• Sales Knowledge: Familiarity with sales techniques (cross-selling, up-selling, objection handling, etc.).

• Customer-Focused Mindset: Strong motivation to work in customer service and sales.

• Goal-Oriented: Ability to achieve and exceed sales targets.

• Technical Knowledge: Basic IT skills and a strong interest in technology and IT products.

• Communication Skills: Excellent listening, problem-solving, and customer engagement abilities.

The Offer

• Stable Work Contract: Full-time, 39 hours/week, permanent contract (Monday to Friday, 9:00 AM – 6:00 PM).

• Compensation & Benefits

Month salary: €1670 (for info. the minimum salary ins Spain is : €1221)

Bonus: up to €2000 per year

Benefits: meal allowance and health insurance

Relocation package: €500, paid after your first month

• Prime Location: Work from a modern office in Barcelona.

• Referral Bonus: Bring-a-friend referral program with attractive rewards.

• Comprehensive Training: Fully paid training on company solutions and sales techniques.

• Career Growth Opportunities: Access to career development programs, specialized courses, and internal promotions.

Profil recherché

• Language Proficiency: Bilingual or proficient in Dutch and fluent in English.

• Experience: Minimum 1 year of relevant experience in customer service or sales.

• Sales Knowledge: Familiarity with sales techniques (cross-selling, up-selling, objection handling, etc.).

• Customer-Focused Mindset: Strong motivation to work in customer service and sales.

• Goal-Oriented: Ability to achieve and exceed sales targets.

• Technical Knowledge: Basic IT skills and a strong interest in technology and IT products.

• Communication Skills: Excellent listening, problem-solving, and customer engagement abilities.