AS Customer Care Advisor - Passenger cars

About BYD

Our Purpose is to build a zero-emission future that reconnects humanity with nature and a World of clean air . We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team.

BYD is a leading, high-tech multinational company, based in Shenzhen, China. It operates in four core fields of IT, automotive, new energy, and rail transit and employs over 300,000 people worldwide. As a global pioneer in New Energy Solutions BYD is dedicated to building a zero-emission ecosystem.

BYD Europe BV located in Schiedam, Netherlands is the marketing and sales HQ of BYD Co., Ltd based in Shenzhen, China. BYD Europe BV offers a full line of BYD electric vehicles, including all-electric cars, all-electric buses, and all-electric forklift trucks.

About BYD France

BYD France is the French National Sales Company of BYD BV Europe and BYD Company Ltd, a China-based company and a leading global supplier of green energy technologies. BYD France offers a range of electric vehicles, including all-electric cars, buses & forklifts. BYD is expanding its operations in France to support a growing portfolio of New Electric Vehicle Passenger car and LCVs projects.

Responsibilities

Activities will be varied and will include, but are not limited to the following:

Under the responsibility of the after-sales Regional Manager South Europe, the customer care advisor ensures the link with the dealers. He will support the after-sales Manager to implement the new structure. He will manage the administration process of the structure for primarily France and occasionally south Europe.

• Identify, and implement operational processes and systems required to deliver exemplary service to dealers.

• Facilitate third party parts depot projects including the startup and launch, determine regional gaps in operating capabilities and support internal stakeholders.

• Identify and implement initiatives for tactical optimization of daily operations, process, and systems for efficiency of transport, warehouse, or service center capacity.

• Support and cooperate with other internal departments and legal resources to ensure that national legislations are met and required reporting concerning parts and accessories to local authorities is submitted punctually.

• Work closely with internal teams, partners, and different service providers to optimize customer communication, process flow and parts availability planning with the app and CRM.

• Partner with sales and service operations in resource planning and process execution, regarding sales forecasting, inventory level and supply chain management.

• Drive a customer-centric approach and deliver a unique customer experience and support that is seamless and effortless.

• Utilize customer feedback to continually self-improve the service provided to BYD customers.

• Understand customer & market trends and anticipate customer expectations within BYD and its competitors.

• Provide feedback, and share insights with internal stakeholders to improve the customer experience.

• Document customer updates through their journey, using CRM platform, with ensuring up-to-date, clean data capture.

• Be the main point of contact, for the customer, across digital and physical touchpoints through different channels (incoming & outgoing)

• Permanently seek for process improvements.

• Occasional business trips to be expected.

• Be the BYD ambassador in your area of responsibility.

About the perfect candidate

• Degree in Administration, Management, accounting. Bac +2

• Extensive knowledge of diagnosis tools and reports

• Organization, rigor, and autonomy

• Discretion and confidentiality

• Dynamism, responsiveness, and initiative

• Listening and strength of proposal

• Automotive background must be a plus.

• Ability to work with different departments and characters, outstanding communication skills.

• Customer focus.

• Result driven.

• Confident in working with Microsoft Office suite (Excel, Powerpoint)

• Fluent in English (oral, writing, speaking) & french- Chinese a plus 

We offer : Competitive salary based on experience and qualification

An exciting opportunity to lead the European transition to Zero Emissions transportation and de-carbonization of the economy.

Our Purpose is to build a zero-emission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team