IT Technician - English Speaker

Valued Team member: We are glad you are exploring new opportunities within Zimmer Biomet!
What You Can Expect
This position is responsible for providing efficient and effective IT support for Manufacturing Site in Montpellier France and internal (international) office users, provide professional solutions for complex IT problems and questions and works independent as a part in different IT related projects. Besides first and second level support the focus is also on more complex support cases (problem management, work with 3rd Level Team) and take a part of project work. Additionally, this position is also responsible to maintain and ensure the global IT standards and processes are followed.
How You'll Create Impact
Provide fast and efficient technical support to complex IT problems and questions from users and Manufacturing equipment
Provide first and second level IT support in local language and English
Prioritize between Incidents, project work and support tasks
Use experience to identify patterns in incidents and resolve underlying structural problems
Build and maintain relationships with users and other experts
Keep track using helpdesk tool of (the status of) issues assigned
Create/Maintain local procedures in relation to EUC IT activities on site
Manage the local IT equipment and mobile phones
What Makes You Stand Out
Special expertise
Microsoft Office knowledge (Excel, Word, Powerpoint, Outlook)
User Management Tools
Excellent Windows (e.g., XP up to Win11) knowledge of client OS
Basic knowledge of Active Directory, Microsoft Azure Services, DNS/DHCP
Preferred knowledge of Service-Now Ticketing System
Basic knowledge of ERP System (Navision), Microsoft AutoPilot, SCCM or other software distribution tools
Maintain contacts with international customers (end-users)
Project management skills to deliver small projects and participate in medium sized national and international projects
Communicative, collaborative, initiative and highly customer oriented
Ability to perform well under high workload and/or time pressure
Personal skills requirements
Ability to communicate in a clear and concise manner
Take responsibility, ownership and care of EUC IT related topics and issues
Strong English skills both orally and in written form
Skilled at leading focused, collaborative, friendly and efficient support conversations with end-users
Your Background
Education
Commercial or technical education with profound knowledge in computer systems and applications
Leaving certificate and advanced education in computer science or related field or equivalent experience
Preferred with a A+ Certification, Network+, MCP, MCSA, and MCSE.
Professional experience
~ Extensive experience as IT Support Analyst (2-3 years)

EOE/M/F/Vet/Disability