Customer Relationship Management Manager

Established in 1744, Sotheby’s promotes access and ownership of exceptional art and luxury objects through auctions, private sales and retail. Our deep expertise across 70 selling categories is supported by a leading technology platform and a global network of specialists spanning 40 countries. Selling categories include Contemporary Art, Modern and Impressionist Art, Old Masters, Chinese Works of Art, Jewelry, Watches, Wine and Spirits and Design, as well as collectible cars and real estate through RM Sotheby’s and Concierge. Sotheby’s Financial Services is a leading art lender and provides capital solutions for collectors around the world, having originated more than $12 billion in loans since its inception. The Client Experience Manager is responsible for core management, people and transformation priorities as well as maintaining oversight of the buyer experience responsibilities for their team. As part of the Service Operations management team, the Client Experience Manager will collaborate across Operations globally to ensure delivery of standardization of process and the day-to-day delivery of the operation to a high standard of quality.

Ensure appropriate staffing, workload distribution, and coverage during peak sale periods and holidays.

Serve as a subject matter expert for post-sale workflows and service standards.

Proactively manage priority and high-value client cases, ensuring timely, accurate, and thoughtful service.

Act as a senior escalation point for complex client issues, resolving matters through to completion.

Manage and resolve shipping escalations, including carrier delays, damage claims, and service failures.

Oversee export and international shipping documentation, ensuring accuracy and compliance for cross-border movement of property.

Bachelor’s degree required.

• 3–5 years of experience in client service, operations, logistics, or a related field.
• Experience supporting high-net-worth or premium clients strongly preferred.
• Proficiency in Excel; experience with SAP or similar systems preferred.
• Flexibility to work evenings or weekends during peak periods.
• The Company is an equal opportunity employer and considers all applicants for employment without regard to race (including, without limitation, traits historically associated with race, such as natural hair, hair texture, and protective and treated or untreated hairstyles), color, creed, religion, sex, sexual orientation, marital or civil partnership/union status, national origin, age, disability, pregnancy, genetic predisposition, genetic information, reproductive health decision, sexual orientation, gender identity or expression, alienage or citizenship status, domestic violence victim status, military or veteran status, or any other characteristic protected by federal, state/province or local law.