Remote Engineer

Description de la mission
Pluxee is a global player in employee benefits and engagement that operates in 31 countries. Pluxee helps companies attract, engage, and retain talent thanks to a broad range of solutions across Meal & Food, Wellbeing, Lifestyle, Reward & Recognition, and Public Benefits.
Powered by leading technology and more than 5,000 engaged team members, Pluxee acts as a trusted partner within a highly interconnected B2B2C ecosystem made up of more than 500,000 clients, 36 million consumers and 1.7 million merchants.
Conducting its business as a trusted partner for more than 45 years, Pluxee is committed to creating a positive impact on all its stakeholders, from driving business to local communities, to supporting wellbeing at work for employees while protecting the planet. Position Overview:
The Digital Workplace Engineer plays a critical role in driving innovation, operational efficiency, and end-user satisfaction across the organization’s workplace environment. This position requires a leader with the technical expertise, strategic vision, and executional capability to deliver world-class digital workplace solutions. The role is vital in ensuring seamless collaboration, productivity enhancement, and the highest security standards for our multi-regional teams.
Key Responsibilities:
Implementation & Continuous Improvement : Spearhead the deployment, maintenance, and continuous improvement of workplace software and hardware solutions.
Collaboration Across Teams : Work with global, regional, and local teams to align operational capabilities with overarching corporate strategies.
End-User Resource Optimization : Architect and optimize end-user resources (hardware, software, and access), with a focus on auditing, cost efficiency, and regulatory compliance.
Microsoft Productivity Tools : Oversee the deployment, configuration, and lifecycle management of Microsoft productivity tools, including Office 365 services.
Asset Management & Automation : Drive operational excellence in end-user asset management through automation, rigorous security, and auditing practices.
Technical Issue Resolution : Rapidly diagnose and resolve technical issues within Microsoft Workplace applications, ensuring minimal downtime and maximum efficiency.
Performance Monitoring & Reporting : Monitor performance metrics, provide actionable insights through advanced reporting, and implement optimization initiatives.
Training Program Development : Develop and execute impactful training programs to empower employees in advanced workplace tool usage.
Emerging Technologies Evaluation : Evaluate emerging technologies and integrate transformative solutions to enhance organizational productivity.
Vendor Relationship Management : Strategically manage vendor relationships, negotiate contracts, and ensure the delivery of premium services.
Documentation & Process Standardization : Standardize and refine documentation of workplace processes at the regional level, contributing to global operational frameworks.
Workplace Strategy Implementation : Guide countries in implementing workplace strategies, co-developing tailored solutions aligned with organizational standards.
ITIL Process Leadership : Champion ITIL processes across service management activities and enforce adherence to key performance indicators (KPIs) to maintain service excellence.
Core Competencies:
Proven Expertise : Minimum of 5 years in workplace engineering, managing complex, multi-regional environments, with a demonstrated success in delivering impactful solutions.
Technical Mastery : Comprehensive knowledge of Microsoft 365 productivity tools, endpoint management solutions (Intune, Tanium preferred), ITIL v4 frameworks, and scripting for process automation.
Leadership : Exceptional communication and interpersonal skills, with the ability to influence and align diverse teams across geographies.
Strategic Thinking : Strong analytical and decision-making abilities, driving innovation and challenging the status quo to achieve business objectives.
Adaptability : Thrive in dynamic, multicultural environments with a relentless commitment to client satisfaction and operational excellence.
Project Management : Proven ability to manage initiatives from conception to execution, delivering measurable outcomes on time and within budget.
Other Competencies:
Adaptability
Application Support & Troubleshooting
Team Building
Collaboration Tools Integration
Communication
Customer-Centric Mindset
Cybersecurity
Decision-Making
Endpoint Management
Virtualization Technologies
Technical Proficiency Required:
Microsoft 365 Tools : Expert-level experience managing Microsoft 365 tools, including Exchange Online, SharePoint, Teams, OneDrive, and Power Automate.
Endpoint Management : Advanced endpoint management capabilities, with Intune expertise required and Tanium experience considered a plus.
ITSM Workflows : Mastery of ITSM workflows and tools, particularly ServiceNow, for seamless incident, problem, and change management.
Windows OS & Endpoint Security : Strong understanding of Windows operating systems, patch management, endpoint security, and data protection regulations.
Automation Tools : Extensive experience with automation tools (PowerShell, Power Automate) to optimize workplace processes.
End-User Deployment : Proven track record in designing and implementing scalable, secure end-user deployments.
Soft Skills:
Stress and Priority Management
People and Resource Management
Team Collaboration Skills (including remote teams)
Client Focus / Customer Satisfaction
Adaptability in Multi-Cultural Environments
Project Management Skills (a plus)
Strong Leadership & Influencing Skills
Quick Decision-Making
3rd Party Supplier Management:
~ SLA, KPI, and Operations Delivery Control.

Knowledge / Experience:
Strong knowledge of Microsoft Operating Systems and Hardware Infrastructure.
Proficiency in troubleshooting Microsoft workplace applications and developing plans for end-user deployments and technical support processes.
Familiarity with ITIL v4 best practices and implementing change management processes.
Ability to prioritize tasks in a fast-paced environment.
Strong communication and interpersonal skills, with the ability to effectively collaborate with individuals at all levels of the organization.
Proactive, self-motivated, with a passion for continuous learning and staying updated with the latest Microsoft technologies.
Work Experience Requirements:
~5+ years of proven experience managing Microsoft productivity tools and technologies, including Office 365 and Power Tools.

Languages:
~ EU : English and French (not limited to these).

Location:
~ France (Paris)

Profil recherché