Customer Relationship Management (CRM) Manager

Signaturit Group is a leading Saas company revolutionizing the way people do business through secure digital transactions. We are the European champions of unified digital transaction management, helping hundreds of thousands of clients in 180 countries authenticate and manage their digital identity, handle client onboarding and KYC (Know Your Customer), electronically sign documents, and securely archive critical transactions.
In France, you may know us as Universign (for electronic signatures) and VIALINK (for client onboarding and KYC).
At Signaturit Group our mission is to simplify and secure our clients’ digital journeys. We automate and secure critical client interactions such as onboarding, customer verification, and contract signing. As part of a scale-up in the RegTech space, we develop SaaS solutions specialized in digital identity security, electronic signatures, and fraud prevention.
The Customer Success Manager (CSM) is responsible for ensuring customers achieve their expected outcomes while using the company’s products or services. Account Management :
Onboarding & Training:
Conduct product training sessions, both virtual and in-person, to enhance customer understanding and usage.
Advocacy & Support :
Proactively address customer concerns, resolve issues during project, implementation stage, and escalate when necessary.
Track and improve customer health metrics (for example Net Promoter Score, churn rate). - Reporting & Metrics: - Maintain accurate records of customer interactions, feedback, and progress in CRM tools (for example Salesforce)
Working with the support team on project handovers, plus preparing steering committees

5+ years in customer success, account management, or similar customer-facing roles in a SaaS company.

• You already experienced and delivered contract renewal cycles, Adoption strategy and Success programs.
• Fluent in French and English

Ability to analyze data and metrics to drive insights and decision-making.
Proficiency in CRM tools (for example Salesforce) and customer success platforms is a plus.
Interview process (indicative, may require additional stages if required)

• 1st interview with our CSM Senior
• Flexible hybrid work set up
• ⏰ Flexible working hours and a framework status with RTT
• &##Health Insurance 100% covered
• &##Meal Vouchers (Ticket restaurants)
• &##Be part of Signaturit Group's journey to revolutionize digital transactions across Europe and beyond. We are excited to welcome fresh talent who are eager to make a meaningful impact in the digital world.

For more information, explore our website and discover how you can contribute to our mission.
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