Apprenticeship : Inside Sales Representative H/F

Détails de la Mission

This apprenticeship role involves supporting the management of a portfolio of around 100 small-sized, high-margin customers across the Sartomer product range (Resins, PI&Cationics).

It covers the full commercial cycle, from quotation to order processing, while contributing to customer and prospect follow-up. The role includes close interaction with internal teams such as Sales, Marketing, Technical, Supply Chain, and Customer Service.

Your missions will be:

Sales activity
• Monitor customer portfolio from the office to reach sales objectives (eg budget)
• Regular call/teams with customers
• In charge of price offer to customers and apply commercial policy (with the support of sales director)
• Develop sales and unit margin
• (Limited) technical development (with the support of technical team) 
• Develop the use of My Arkema Portal (esp.reordering function)
• Claim creation and follow-up
• Update of Sales Force (eg opportunities, contact, visit report)
• Quarterly report of the sales activity
• Estimate and review of customer forecast; follow up missing forecast with customers
• Manage credit limit with business and blocked orders for credit with credit team
• Follow-up of payments and customer reminders

Order management activity
• Create new customer in MdP and ERP system (SAP); maintain customer database in ERP (SAP)
• Manage price list in ERP system (SAP)
• Manage directly the order within ERP system (SAP)
• Processing sample requests
• Centralize customer request and dispatch to internal contacts, ensure feedback to customer
• Transport quotation for new business developments
• Processing product return and credit note, when necessary
• Process credit / debit notes 

Lead management
• Be the first point of contact for new leads
• Define the market, activity and potential demand of the prospect (using standard questionnaire)
• Organise technical meeting (via Teams) with prospect involving technical team and market manager
• Create and follow opportunities in Sales force (with the approval of market manager)

Profil Recherché

You are currently a student in the 3rd year of a Bachelor’s degree or in a Master 1 program at a business school or university, with a focus on marketing or international business: 

• Fluent speaking English
• Strong customer mindset and excellent interpersonal skills
• Enjoys interacting and communicating with a wide range of stakeholders
• Curious, agile, and able to work independently
• Strong ability to collaborate with multiple internal interfaces
• Proficient in ERP and CRM systems, as well as standard IT tools (especially Microsoft Office)