Moncler Client Service Advisor F/M - Fluent in German & English

Overview

The Moncler Group is looking for Client Service Advisors bilingual in German and English to join our dynamic EMEA Client Service team based in Paris for a for a CDI.

Our Client Service Advisor will play a key role in developing and providing a personalized best-in-class service, understanding the needs of Moncler clients.

Your Impact

The main tasks will be:

- Provide assistance to our clients by replying to product, after-sales, corporate, e-commerce enquiries through emails, phone calls and instant messaging in a timely and professional manner demonstrating luxury through service

- Assist clients during e-commerce sales with also the ability of cross/upselling

- Accurately track client details and requests using CRM systems

- Manage directly high-priority and escalated cases as well as relationships with top clients

- Take care of back-office activities for both e-commerce and retail channels

- Understand Moncler clients' needs, experiences and interests in order to improve the client experience

- Serve as 'Voice of the Customer' across the company and ensure processes, communication, tools are constantly reviewed to meet clients' expectations

- Perform additional tasks upon request

Qualifications

Requirements:

-Fluency and sophistication in English & German is a must have

-Any additional languages (as French, Italian, Spanish, ...) is considered a real plus

-Previous experience in Retail or in a service and sales-oriented Client Service team in the fashion - luxury industry

-Natural flair for dealing with people, empathy and intuition

-Action-oriented and drive for results, excellent team player

-Proficient with the use of IT systems, both customer service ticketing systems and CRM and windows packages

-Experience with e-commerce back-office activities and/or fraud checks is considered a plus.

Moncler Group is an equal opportunity employer, which means we do not discriminate on the basis of ethnic origin, skin colour, religion, civil status, age, nationality, ancestry, any form of disability or neurodivergence, medical condition, gender, gender identity or expression, sexual orientation. We celebrate diversity and are committed to creating an inclusive environment for all employees.