Customer Support Manager - Remote

We are Sociabble, a Poppulo company and an international player in employee communication and engagement
Sociabble is the SaaS company behind an all-in-one platform for Internal Communication , Employee Advocacy and Employee Engagement . At the same time, every customer benefits from structured, personalized support. English is the working language day to day.
A dedicated Digital Project Manager runs operational delivery with you, in a true duo. You manage a portfolio of 10 to 25 enterprise accounts in a genuinely high-touch model: recurring senior-level touchpoints per account, direct relationships with Directors and C-levels, and full ownership of the commercial cycle from qualification to closing.
Build and maintain trust with senior client stakeholders over months, with a proactive cadence per account: you re-engage silent sponsors instead of waiting for the renewal.
Turn project data into outcome narratives aligned with each client's business stakes: Keep a proactive two-way sync with your Digital Project Manager so delivery serves each client's business goals.You have at least 5 years of experience managing enterprise client portfolios in B2B SaaS, as a Customer Success Manager, Strategic Account Manager, or an Account Executive with genuine account management ownership.
You have managed a high-touch portfolio of 10 to 25 accounts with a structured, recurring, senior-level cadence per account.
You turn project data into business narratives : you select the indicators that matter to your client's stakes (ROI, adoption, impact) instead of reporting raw activity.
You have worked with US & EMEA based enterprise clients and international stakeholders.
You speak and write English at a C2 level . Concise, structured, impactful communication is verified at every step, and the entire hiring process runs in English.
You work as a true pair with a Project Manager: proactive mutual information, respect for their constraints, shared focus on the client's business goals. This environment will suit you if you enjoy working with autonomy, adjusting your approach along the way, and being supported as you progress.
Management stays close to the field. If you enjoy understanding a company’s challenges before proposing a solution, building long-term relationships, and supporting accounts with a high level of proximity, that is a strong signal.

Additional Information

Office & hybrid work. Our hybrid organization includes 3 days on site,and 2 days remote.
Join a human-sized, international SaaS company with regular moments to connect: afterworks, team-building events, town halls, and SoTogether, our fully company-funded annual multi-day seminar.
➕ Holiday bonus under the Syntec collective agreement. Equipment provided: laptop, headset, monitor, and remote-work accessories depending on need. 50% coverage of public transport and Alan health insurance.
HR screen, video (45 min) with Lousia, Talent Acquisition
Permanent contract
All your information will be kept confidential.