Customer Service Coordination Specialist

Position Summary

Nextlink is seeking The Customer Service Coordination Specialist supports the Coordination Team in ensuring efficient customer service operations, supply chain coordination, reporting, and process improvement activities. This role acts as a key link between multiple business functions, supporting operational continuity, digital transformation initiatives, and administrative processes while contributing to continuous improvement and automation opportunities.

Key Responsibilities

Operational Coordination & Reporting

• Monitor daily operational activities and prepare reports related to supply shortages, supply constraints, and service performance.
  
• Produce, validate, structure, and maintain operational analyses and reports to support decision-making.
  
• Track key performance indicators (KPIs) and provide insights for operational effectiveness.
  

Digital Order & Invoice Management

• Provide support for digital order management and invoicing processes.
  
• Assist in monitoring and resolving issues related to EDI, e-Invoicing, OCR, and other digital transaction flows.
  
• Collaborate with internal stakeholders to ensure accurate and efficient order-to-cash processes.
  

Administrative & Supplier Support

• Support the monitoring and tracking of supplier invoices.
  
• Provide administrative assistance related to supplier contracts and documentation.
  
• Ensure compliance with internal procedures and data accuracy.
  

Project Support & Continuous Improvement

• Participate in coordination projects and support ad hoc business requests.
  
• Identify opportunities for process simplification, automation, and operational efficiency.
  
• Contribute to digital transformation initiatives and promote the responsible use of AI and digital tools.
  

Team Collaboration & Business Continuity

• Work closely with team members to ensure business continuity and effective knowledge sharing.
  
• Collaborate with cross-functional teams to address operational challenges and implement solutions.
  
• Support a culture of teamwork, problem-solving, and continuous learning.
  

Requirements

Education & Experience

• Bachelor's Degree or equivalent 3-year university degree.
  
• Initial professional experience in Customer Service, Customer Support, Logistics, Supply Chain, or a related operational environment.
  
• Internships, apprenticeships, or entry-level professional experience will be considered.
  
• Experience in data analysis, project management, continuous improvement, or digital transformation initiatives is an advantage.
  
• Good command of written and spoken English.
  

Technical Skills

• Strong proficiency in Microsoft Excel, including Pivot Tables, VLOOKUP/XLOOKUP, and basic data analysis.
  
• Knowledge of SAP is an asset.
  
• Familiarity with EDI, e-Invoicing, and OCR processes is desirable but not mandatory.
  
• Ability to create, validate, structure, and interpret reports and analyses.
  
• Interest in digital tools, automation technologies, and AI-driven process improvements.
  

Core Competencies

• Strong analytical thinking and problem-solving abilities.
  
• Excellent organizational and prioritization skills.
  
• High attention to detail and accuracy.
  
• Effective communication and interpersonal skills.
  
• Collaborative mindset with strong team-working abilities.
  
• Curiosity, initiative, and willingness to learn.
  
• Ability to work independently while managing multiple priorities.
  
• Agility, adaptability, versatility, and a proactive approach in a changing environment