Job Purpose

At Emirates Group, we connect the world through our global hub in Dubai, ensuring our customers always Fly Better . As one of the most recognised and admired brands globally, we’re driven by innovation, ambition, and excellence. Join a dynamic, fast-paced team where your ideas and relationship-building skills will directly shape employee experience across our global workforce.

In conjunction with the area/sales manager, implement and manage E-Commerce sales channels and strategies for Emirates.com and online travel agents.

Promote the development and implementation of an online pricing strategy to achieve online sales targets in conjunction with the local Sales organization and the Pricing department. Liaise with all internal/ external stakeholders regularly to ensure all online campaign/channel activity initiatives are properly identified, communicated, planned, executed and measured and does comply with the local legal requirements. Co-ordinate with E-Commerce and Global Leisure Sales EGHQ on all offers. Continuously monitor competitor activity and review the pricing strategy to ensure the value proposition of the E-Commerce channel.
Developing of market specific strategy to increase direct online sales, include management of eBase, e-mail communication, etc. Identify and manage business development relationships to increase online sales. Expand and manage local OTA Commercial relationships. Leverage the relationships to develop and implement activity to increase OTA revenue and market share. Implement commercial contracts and ensure that these and existing agreements are maintained and administered in a professional manner. Manage and ensure local incentive payments are dealt with promptly.
Identify direct connect opportunities with OTAs and develop strategy to optimise distribution costs and efficiencies.
Ensure smooth implementation and commercialization of all new online features and products in the local market. E.g. Online check-in, closed user group functionality, manage my booking etc. Ensure all fulfilment and payment processes are implemented, supported and managed according to guidelines set by E-Commerce EK HQ.
With Corporate Communications manage online content of the local Emirates.com website. Updates of the campaign management tool and Salesforce.com with all online activities. Ensure the agreed Corporate Communications policy and process is adhered to for all OTA marketing/media activity.
Development of the annual Sales and Marketing Plan for the local E-Commerce market. Creation of monthly and weekly report to E-Commerce and Global Leisure Sales HQ. Share knowledge and experience gained in local market across the network.
Ensure that assigned secondary markets are properly serviced from a strategic point of view. In cooperation with the local office, design a country strategy, setting KPI’s, continuously review activities, report on performance and actively advise on opportunities leading to higher Online penetration.

Qualification

Qualifications/Experience

University degree
Extensive experience in an E-Commerce, digital, marketing/sales capacity with an understanding of technology is essential.
A mandatory understanding of the internet & E-commerce, direct sales and marketing.
A systematic and logical approach to problem solving and a capacity to work around problems.
Ability to adapt and respond quickly to a fast-changing environment.
Familiarity with best practices in web-based marketing is essential.
Thorough knowledge of MS Office applications.
Fluent in spoken and written Greek and English

Staff can only apply if they have completed a minimum of 1 year of service with the Company/in their current position.
Candidates should apply through self-service HR Direct on Group World
Applicants must have the legal right to live and work in Greece. The Company will not provide assistance with obtaining work permits.

Salary & benefits

Competitive

Competitive Salary and Benefits

E-Commerce Manager