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- 2 100 € a 2 500 €Estimé...first-contact resolution, SLA compliance and process risk. Key Accountabilities A. Process Discovery & Analysis · Map current end-to-end Customer Operations (COPS) processes using workshops, interviews, observation and Process Mining logs. · Measure cycle time,...SuggéréCDD
- ...The FinTech & Vodacom Business Back Office Support Specialist provides end-to-end support for FinTech and Enterprise customers by managing service requests, complaints, escalations, transaction investigations, and Back Office operations. The role ensures timely resolution...SuggéréCDD
- 2 300 € a 2 700 €Estimé...first-contact resolution, SLA compliance and process risk. Key Accountabilities A. Process Discovery & Analysis · Map current end-to-end Customer Operations (COPS) processes using workshops, interviews, observation and Process Mining logs. · Measure cycle time,...SuggéréCDI
- ...MTX passive preventive maintenance schedule. · Implementation of MTX active preventive maintenance schedule. · Passive equipment End of live and end of support updated file. · Audit findings closed by due date. · Monthly Status report of Power (AC/DC/GENRATOR/UPS...SuggéréCDIContrat
- 1 900 € a 2 300 €Estimé...for leadership to drive operational optimization. B. Costing, Forecasting & Financial Performance Analysis · Build and maintain end-to-end costing models for Customer Operations activities including: ~ Cost-to-Serve per channel (Call Center, TOBi, X-NPS, OneApp…)...SuggéréCDD
- ...meilleure productivité. Description du poste : Role Purpose The FinTech & Vodacom Business Back Office Support Specialist provides end-to-end support for FinTech and Enterprise customers by managing service requests, complaints, escalations, transaction investigations...SuggéréCDI
- ...meilleure productivité. Description du poste : Job Purpose: The Product and Solutions Specialist –Mobile is responsible for the end-to-end management and commercialization of mobile solutions tailored to the needs of enterprise customers within the Vodacom Business...SuggéréCDI
- ...all issues related to the Interconnect and follow up with system owners and application providers in case 7. Involvement in month end procedures and tasks within billing systems. Key accountabilities and decision ownership 1. Invoice processing time: - Average...SuggéréCDD
- 2 000 € a 2 400 €Estimé...Separation Audit • Conduct a detailed review of all employee separation cases (resignations, dismissals, redundancies, retirements, end-of-contract separations, mutual separations, and other termination types) over the past ten years. • Examine employee files and...SuggéréCDIContrat