We employ up to 80 staff each season which gives Alpine Elements a unique advantage in offering the chance to work summer or winter and, if visa restrictions allow, back-to-back seasonal opportunities. With a variety of positions available, we are the perfect company to choose whether you are looking for a career progression or a one-off seasonal experience.

We are fully compliant with all immigration laws, therefore we welcome all nationalities to apply that have an EU passport, a right to work in France in the form of a CDS, or are from a country where you can obtain a visa. We are one of the few companies that assist UK applicants to complete their visa paperwork, meaning all UK passport holders are welcome to apply, however the recruitment process has extra steps to obtain your visa and work permits. The majority of our guests are from the UK, therefore it is compulsory that all applicants are fluent in English to be considered for a position.

We are an active company, and we whole heartedly encourage our staff to get involved in mountain activities. Regardless of whether you are new to a sport, or a seasoned pro, we are confident you will find a home in France. We offer an encouraging environment for all levels of experience in a company where we actively look to promote from within.

Our recruitment process is designed to see the person behind the CV. Our personal approach enables us to achieve your goal of working a season, and making the most of that season, whilst delivering excellent guest service. We are looking for passionate applicants who can balance a demanding position whilst maintaining a good work/life balance.

Together we will ensure you will find & be in your element.

As a Chalet Supervisor, you will report to the Senior operations team and oversee 4 chalets in Morzine, ensuring that all high standards and service are met for our guests. Alongside logistics and planning, you will train, develop, and manage your hosts, and support staff, to go above and beyond guest expectations. You will have a strong understanding of chalet holidays and a proactive approach, ensuring you minimise and reduce guest complaints in the properties in your area. You will identify areas in which to reduce working hours and increase staff retention, whilst improving the quality of the product.

You will have the ability to identify success as well as areas for improvement, streamlining systems and processes to deliver operational efficiency and achieve our exacting standards. You will have the confidence and experience to go into the chalets and be hands-on help with cooking when needed, whilst also maintaining a professional demeanour to mentor those around you.

Customer Focus

Achieve set KPI’s for guest satisfaction scores for chalets within your resorts.
Resolve customer issues efficiently in resort.

Operational

Oversee a range of chalets, focusing on driving forward our high standards, service, and cleanliness.
Identify and share success as well as areas for improvement; streamlining systems and processes to deliver operational efficiency.
Manage Guest Complaint Management and exceed KPI’s in the reduction of the number of Guest Complaints.
Produce detailed and accurate inventories and stock takes.
Ensure your team submit; timesheets, temperature logs, First Impressions, accident report forms, customer report forms, weekly staff movements forms and hit seasonal deadlines.
Oversee and organise the cleaning and close down of all chalets, storage facilities and staff accommodation.
Provide operational & logistical support and customer facing presence at required feeder points or airports on transfer days.
Ensure comprehensive closedown of resort at the end of season.

Leadership

Oversee the performance of chalet hosts and provide continuous support and training ensuring the hosts and support staff conduct housekeeping and catering duties to set targets, KPI’s and standards.
Ensure induction and training is provided for all new or replacement chalet staff that start mid-season, ensuring that all aspects of a chalet are covered, and that relevant paperwork is completed.
Conduct regular staff accommodation and uniform checks.
Conduct weekly meetings to ensure staff remain motivated.

What we are looking for

Outgoing and enthusiastic.

Motivated to provide excellent customer service.

Adaptable people who have a flexible attitude towards work.

Clear communication skills.

Ability to work alone and as part of a team.

Ability to cope under pressure.

Honest and trustworthy

Team player

Catering experience.

Previous management experience.

Experience problem solving customer issues.

Requirements of the role –

Confident driver with full, clean licence. (Essential)

Food Hygiene and Safety Level 2 certification – links to online courses can be requested. (Essential)

Previous hospitality experience. (Essential)

Relevant transferable experience managing a team. (Desired)

Conversational French. (Desired)

Salary and Package

35 hours a week working hours which include split shifts with great work life balance. Full training and development available with great career progression opportunities.

Salary is competitive, uniform is provided, and staff meals are included within the working shifts. Accommodation and assistance to obtain a visa (UK only) can be provided as optional extras if needed.

Summer 24 - Chalet Supervisor